Legal Documentation

1. Data Controller

The data controller responsible for the processing of your personal data is OmniVertexSystems, located at Calle del Barco 15, Madrid, Centro, España. For any privacy-related inquiries, you may contact us at [email protected].

2. Data We Collect

We collect personal data that you voluntarily provide to us when you contact us, request a service, or use our website. This includes:

• Name and contact information (email address, phone number)
• Company name and job title (if applicable)
• Project details and communication history
• Technical data: IP address, browser type, operating system, and usage analytics collected automatically through cookies and similar technologies

3. Purpose of Processing

We process your personal data for the following purposes:

• To respond to your inquiries and provide requested services
• To perform contractual obligations and deliver web development, design, and consulting services
• To maintain accurate business records and financial documentation
• To comply with legal obligations under EU and Spanish law
• To improve our website functionality and user experience through anonymized analytics

4. Legal Basis for Processing

We process your data based on the following legal grounds under Article 6 of the GDPR:

• Consent (Art. 6(1)(a)): When you voluntarily submit contact forms or subscribe to communications
• Contractual necessity (Art. 6(1)(b)): When processing is necessary to fulfill a contract or pre-contractual measures at your request
• Legitimate interest (Art. 6(1)(f)): For website analytics, security monitoring, and service improvement
• Legal obligation (Art. 6(1)(c)): For tax records, invoicing, and regulatory compliance

5. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected. Contact form submissions are retained for 24 months. Contract-related data is retained for the duration of the business relationship plus 6 years, in accordance with Spanish commercial and tax regulations.

6. Data Sharing and Transfers

We do not sell, rent, or trade your personal data. We may share your data with:

• Technical service providers who assist in website hosting and maintenance (under data processing agreements)
• Payment processors for handling financial transactions
• Legal and tax advisors when required by law

All third-party processors operate within the European Economic Area (EEA) or under adequate data protection safeguards as defined by the European Commission.

7. Your Rights

Under the GDPR, you have the following rights:

• Right of Access (Art. 15): Request a copy of the personal data we hold about you
• Right to Rectification (Art. 16): Request correction of inaccurate or incomplete data
• Right to Erasure (Art. 17): Request deletion of your personal data ("right to be forgotten")
• Right to Restriction (Art. 18): Request limitation of processing in certain circumstances
• Right to Data Portability (Art. 20): Receive your data in a structured, machine-readable format
• Right to Object (Art. 21): Object to processing based on legitimate interest or direct marketing

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

8. Data Security

OmniVertexSystems implements appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction. These measures include encryption, access controls, secure server infrastructure, and regular security audits.

9. Supervisory Authority

If you believe your data protection rights have been violated, you have the right to lodge a complaint with the Spanish Data Protection Authority (Agencia Española de Protección de Datos — AEPD) at www.aepd.es.

1. What Are Cookies

Cookies are small text files stored on your device when you visit a website. They help the site remember your preferences and improve your browsing experience.

2. Cookies We Use

OmniVertexSystems uses the following categories of cookies:

• Essential Cookies: Required for the website to function properly. These include session management, security tokens, and CSRF protection. They cannot be disabled.
• Functional Cookies: Remember your cookie consent preference using localStorage. These are strictly necessary to respect your privacy choices.
• Analytics Cookies: We do not currently use third-party analytics cookies. If this changes, we will update this policy and request your consent.

3. Managing Cookies

You can control and manage cookies through your browser settings. Most browsers allow you to block or delete cookies. Please note that disabling essential cookies may impair website functionality.

4. Changes to This Policy

We may update this Cookies Policy from time to time. Any changes will be reflected on this page with an updated revision date.

1. General Policy

At OmniVertexSystems, we are committed to delivering high-quality web development, design, and consulting services. Due to the nature of our digital services, refunds are evaluated on a case-by-case basis in accordance with Spanish consumer protection regulations (Real Decreto-ley 7/2021) and EU Directive 2011/83/EU on consumer rights.

2. Service Deliverables

All services are billed according to the agreed project milestones outlined in the signed contract. If a milestone deliverable does not meet the specifications defined in the contract, you are entitled to request a revision at no additional cost within 14 days of delivery.

3. Cancellation and Partial Refund

• Pre-Project Cancellation: If you cancel before work has commenced, a full refund of any advance payment will be issued within 10 business days.
• Mid-Project Cancellation: If you cancel after work has commenced, you will be invoiced for all completed milestones and work-in-progress up to the date of cancellation. A partial refund for uncompleted work will be issued within 15 business days.
• Post-Delivery: Once a deliverable has been approved and accepted, refunds are not available for that milestone. However, if the final product materially differs from the agreed specifications, you may request remediation under the contract terms.

4. Dispute Resolution

If you are dissatisfied with any aspect of our services, please contact us at [email protected]. We will make every reasonable effort to resolve the matter amicably. In the event of an unresolved dispute, either party may seek mediation or arbitration in Madrid, España, in accordance with Spanish law.

5. Contact

For refund requests or questions about this policy, contact us at [email protected] or call +34 609 17 53 82. Our office is located at Calle del Barco 15, Madrid, Centro, España.

1. Acceptance of Terms

By accessing or using the services provided by OmniVertexSystems ("the Company"), located at Calle del Barco 15, Madrid, Centro, España, you ("the Client") agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use our services.

2. Scope of Services

OmniVertexSystems provides web development, UI/UX design, cloud infrastructure, security auditing, and related digital consulting services. The specific scope, deliverables, timelines, and pricing for each engagement are defined in a separate written contract or statement of work signed by both parties.

3. Client Obligations

The Client agrees to:

• Provide accurate and complete information necessary for the project
• Respond to requests for feedback, approvals, and content within reasonable timeframes
• Ensure they have the legal rights to any materials, trademarks, or content provided to OmniVertexSystems
• Make payments according to the agreed schedule

4. Intellectual Property

Upon full payment of all outstanding invoices, the Client receives full ownership of all custom code, designs, and deliverables created specifically for the project. OmniVertexSystems retains ownership of:

• Pre-existing frameworks, libraries, and tools used in development
• General methodologies, techniques, and know-how developed during the engagement
• The right to reference the project in portfolio and marketing materials (unless otherwise agreed)

5. Confidentiality

Both parties agree to maintain the confidentiality of proprietary information shared during the business relationship. This includes trade secrets, business strategies, technical specifications, and client data. This obligation survives the termination of the agreement for a period of 3 years.

6. Limitation of Liability

OmniVertexSystems shall not be liable for indirect, incidental, consequential, or punitive damages arising from the use of our services. Our total liability under any agreement shall not exceed the total fees paid by the Client for the specific project giving rise to the claim.

7. Force Majeure

Neither party shall be liable for delays or failures in performance resulting from causes beyond reasonable control, including but not limited to natural disasters, acts of government, pandemics, internet outages, or cyberattacks.

8. Termination

Either party may terminate the agreement with 30 days' written notice. In the event of termination, the Client shall pay for all work completed up to the date of termination. Sections regarding confidentiality, intellectual property, and limitation of liability shall survive termination.

9. Governing Law and Jurisdiction

These Terms of Service are governed by the laws of Spain and the European Union. Any disputes arising from or relating to these terms shall be subject to the exclusive jurisdiction of the courts of Madrid, España.

10. Changes to Terms

OmniVertexSystems reserves the right to update these Terms of Service at any material time. Clients will be notified of significant changes via email. Continued use of our services after notification constitutes acceptance of the updated terms.

11. Contact

For questions regarding these Terms of Service, contact: [email protected] | +34 609 17 53 82 | Calle del Barco 15, Madrid, Centro, España.